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Joins network of companies transforming the customer experience with solutions enabling real-time communication and collaboration
TORONTO, June 10, 2014 /PRNewswire/ -- Fonolo today announced that it has joined the DevConnect program offered by Avaya, a global provider of business collaboration and communication software and services, as a Technology Partner.
Fonolo's cloud-based solution eliminates the need for callers to wait on hold, regardless of where the conversation begins-web, mobile or inbound call. As a DevConnect Technology Partner, Fonolo expects to deliver proven interoperability of their solutions with Avaya's communication portfolio, so that companies can improve the customer experience, reduce cost-per-call, and lower abandonment rates.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with Avaya's open, interoperable, standards-based solutions. Member organizations have expertise in a broad range of capabilities-spanning collaboration, mobile and emergency notification services, management, analytics, reporting and communications-enabled business process applications-helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance.
Through the DevConnect program, Avaya provides companies with a wide range of technical education, access and support for many Avaya platforms and interfaces, often at no cost to registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya's strategy and value offered to Avaya customers. DevConnect Technology Partners, like Fonolo, must meet rigorous criteria for customer satisfaction, product support, business operations, marketing and sales.
Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.
"Membership in Avaya's developer community will help us serve customers more efficiently and effectively. Building on Avaya resources, we can deliver a compliance-tested solution to the market that helps businesses manage the increasing demands on their contact centers, making it easy for them to add call-backs to their call centers, web sites and mobile applications."
-- Shai Berger, CEO, Fonolo
"Technology partners like Fonolo are helping small to mid-sized Avaya customers lower costs and enhance the customer experience by making it easy for them to add call-back functionality. We are pleased to have Fonolo join our developer community."
-- Eric Rossman, Vice President, Developer Relations, Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
Fonolo is the leading provider of cloud-based call-back solutions. The company's innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins-on the web, mobile or by phone-Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.
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